Privacy Policy
Welcome to ESL.
Welcome to ESL. ESL ("we", "us" or "our") is well aware of the importance of personal information to
you, and we will protect your personal information and privacy in accordance with laws and regulations.
We are committed to maintaining your trust in us, protecting your personal information, and respecting
and protecting the privacy of all users of our services. In order to provide you with more accurate and
personalized services, this application will use and disclose your personal information in accordance
with the provisions of this Privacy Policy. However, this application will treat this information with a
high degree of diligence and care. Except as otherwise provided in this Privacy Policy, this application
will not disclose or provide such information to third parties without your prior permission. This
Privacy Policy may be updated by the App from time to time.
When you agree to the Terms of Use of this Application Service, you are deemed to have agreed to all the
contents of this Privacy Policy. This Privacy Policy is an integral part of the Terms of Use of this
Application Service.
Please read and understand this Privacy Policy carefully before using our products (or services).
If you do not agree to the terms of this Privacy Policy, we will not be able to provide you with
complete products and services, and you may choose to stop using them. When you choose to continue or
use again, you will be deemed to have accepted and acknowledged our processing of your relevant
information in accordance with the terms of this Agreement based on the necessity of providing products
and services.
1. Collection and Use of Personal Information
Collection of Personal InformationIn the process of using the "ESL" software and related services, we will clearly indicate to you the purpose, method and scope of collection and use of information in accordance with the principles of legality, legitimacy and necessity. In order to provide better services and better functions to all users, we may collect, store and use information related to you to ensure the normal operation of the product. At the same time, in the process of continuously optimizing and improving products and services, and ensuring the safety of products, services and users, we may also collect, use and store your relevant information. If you do not provide relevant information, you may not be able to register as a ESL user or enjoy some of the services or functions provided by us, or you may not be able to achieve the intended effect of the relevant services.
(1) Information you fill in when you register an account
For example, the nickname and mobile phone number you filled in when you registered.
(2) Information you upload when using the Services
For example, the avatar and basic personal information you upload when using our APP.
(3) Information you submit through our customer service or participate in activities held by us
For example, information contained in the materials you submit to participate in our online events.
If you voluntarily provide your personal information, you agree that we will process your personal information for the purposes and in the manner described in this Policy. The above information you provide will continue to be authorized for us to use during your use of this service. When you cancel your account, we will stop using and delete the above information.
2. Information we obtain when you use the Services
(1) Log informationWhen you use our services, we may automatically store information about your mobile phone as service log information: device information, such as device model, operating system version, etc., software information, such as software version number, and IP address.
(2) Information obtained from third-party partners
We may obtain information that you generate or share when you use the services of third-party partners. For example, when you use Weixin services, we will obtain your name and login time for third-party partner services to facilitate your authorization management. Please read the user agreement or privacy policy of the third-party partner service carefully.
3. How We Use the Information We Collect
We strictly comply with the provisions of laws and regulations and the regulations with users, and use the information of mobile phones for the following purposes. If we use your information beyond the following purposes, we will explain this to you and obtain your consent.(1) To provide services to you.
(2) To meet your individual needs. For example, language settings, location settings, personalized services.
(3) Product development and service optimization. For example, when our system fails, we record and analyze the information generated by the system failure to optimize our services.
(4) Safety and security. For example, we use your information for identity verification, security precautions, archival backups, customer security services, etc.
(5) To evaluate and improve the effectiveness of our promotional activities.
(6) Management software. For example, software certification, software update upgrades, etc.
In order to provide you with a better experience, improve our services or other uses with your consent, we may use the information collected through certain services for our other services, subject to compliance with relevant laws and regulations. In order to ensure the security of our services and to help us better understand how our applications are performing, we may log relevant information. For example, how often you use the application, failure information, overall usage, performance data, and the source of the application. We do not combine the information we store in our analytics software with the personally identifiable information you provide in your applications.
4. Sharing
We will not share your information with any third party outside of us without your consent.You may share information about yourself with your friends, family and other users through our Services. For example, text and photos that you share publicly in WeChat Moments. Please note that this may include sensitive information such as your personally identifiable information, personal property information, etc. Please carefully consider disclosing your relevant sensitive personal information.
5. Disclosure
We will only disclose your information under the following circumstances and under the premise that we take security measures that comply with industry standards:(1) Disclose the information specified by you in the disclosure method you have expressly agreed to according to your needs;
(2) If it is necessary to provide your information in accordance with the requirements of laws, regulations, mandatory administrative law enforcement or judicial requirements, we may disclose your information according to the type of information required and the method of disclosure. Subject to laws and regulations, when we receive a request for disclosure of information described above, we will require the recipient to issue a corresponding legal document, such as a subpoena or investigation letter. We strongly believe that the information requested from us should be as transparent as possible to the extent permitted by law. All requests are carefully reviewed to ensure that they have a lawful basis and are limited to data that law enforcement has a legitimate right to obtain for the purposes of a particular investigation.
6. Protection and security measures for personal information
(1) We have used security measures that comply with industry standards to protect the personal information you provide from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable and practicable measures to protect your personal information.(2) We will take all reasonable and practicable measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for as long as necessary to achieve the purposes stated in this Policy, unless it is necessary to extend the retention period or permitted by law.
(3) The Internet is not a completely secure environment, and e-mail, instant messaging, and communication with other users are not encrypted, and we strongly recommend that you do not send personal information through such means. Please use a complex password to help us keep your account secure.
(4) The Internet environment is not 100% secure, and we will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will bear corresponding legal responsibilities.
(5) In the unfortunate event of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of the basic situation and possible impact of the security incident, the measures we have taken or will take to deal with it, suggestions for you to prevent and reduce risks independently, and remedial measures for you. We will promptly inform you of the relevant circumstances of the incident by email, letter, telephone, push notification, etc., and if it is difficult to inform the Personal Data Subject one by one, we will take reasonable and effective measures to make an announcement. At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
7. Your Rights
In accordance with the relevant laws, regulations and standards of China, as well as the common practices of other countries and regions, we protect you to exercise the following rights in relation to your personal information:(1) Access to your personal information
You have the right to access your personal information, subject to exceptions provided by laws and regulations. If you want to exercise your right to access your data, you can do so yourself in the following ways: Account Information – If you wish to access or edit your profile and payment information in your account, change your password, add security information, or close your account, etc., you can do so by visiting your personal account. If you do not have access to this personal information through the link above, you may send an email to support@chaoying.com.cn at any time. We will respond to your request for access within 15 days. We will provide you with other personal information generated during your use of our products or services, as long as we do not need to invest too much. If you would like to exercise your right of data access, please send an email to support@chaoying.com.cn.
(2) Correct your personal information
You have the right to request that we correct the personal information we process about you when you find that there is an error in it. You may submit a request for correction in the manner listed in "(1) Access to your personal information". If you are unable to correct this personal information via the link above, you may send an email to support@chaoying.com.cn at any time. We will respond to your correction request within 15 days.
(3) Delete your personal information
You may request us to delete your personal information under the following circumstances:
1. If our processing of personal information violates laws and regulations;
2. If we collect and use your personal information without your consent;
3. If our processing of personal information violates the agreement with you;
4. If you no longer use our products or services;
5. If we no longer provide you with products or services.
If we decide to respond to your deletion request, we will also notify the entity that obtained your personal information from us and request it to delete it in a timely manner, unless otherwise provided by laws and regulations, or these entities have obtained your independent authorization. When you delete information from our Services, we may not immediately delete the information from our backup systems, but we will delete it when the backup is updated.